1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • About measures against coronavirus

    We will do our best to prevent the spread of infection so that our customers can have peace of mind.
    Please understand.
  • About using family bath

    The hotel has a public bath, a private outdoor bath and private family bath for private use.
    This is not a reservation system, but it is desContinue reading
  • Can I extend the checkout time?

    You can extend your checkout time until 11:00.
    Extension fee is 3240 yen for rooms with outdoor bath,
    Other The room is 2160 yen.
    Customers Continue reading
  • About charter outlook open-air bath "Manten-no-yu"

    There are two Hikoboshi"Orihime" and "Hikoboshi" in Manten-no-yu open-air bath Manten-no-yu.
    The location is on the roof of the annex buildiContinue reading
  • Available time of private outdoor bath

    Reservations for private outdoor baths are received by telephone after reservation of accommodation is completed.
    Full moon hot water on theContinue reading
  • Child's in-facility usage fee

    Children's in-facility use fee is free from 0 to 2, unless you use anything in particular.
    If you are over 3 years old, the facility fee foContinue reading
  • About place and time of meal

    The meal place of the hotel will be taken in the room with both dinner and breakfast.
    Customers of 7 people or more are using private banqueContinue reading
  • Transfer from the station

    The nearest station of the hotel is JR Ito Station.Ito Station you arrive at Ito Station, we will call upon you to pick you up as soon as yoContinue reading
  • Nearby convenience store

    The nearest convenience store in the hotel is the Seven-Eleven before Ito Station
    It is about 2 to 3 minutes on foot.
    I can relieve that theContinue reading
  • What is the dish content when you stay continuously?

    Dinner and breakfast after the second night are different.Even if you apply with the same plan, you can choose cooking methods such as abaloContinue reading
  • Can you see the sunrise?

    Unfortunately we can not see the first sunrise from our room.Just hidden in the mountains, the sun will be seen after it gets a little up.IfContinue reading
  • Is it a hot spring, Kakedoshi?

    The hotel is a hot spring.Fountain quality is a simple fountain, it is a relaxing hot water that is very gentle to the skin.
    All hot water iContinue reading
  • Please let me know your check-in / check-out time

    The check-in time is basically 15 o'clock, but at 14 o'clock you are prepared to enter the room.Since the room clerk is on or after 15 o'cloContinue reading
  • Can I stay even if I travel alone?

    One guest is also welcome at the hotel.Although it will be premium over the setting of the charge for 2 people, I think that you can use it.Continue reading
  • Can I use a credit card?

    A variety of credit cards are available at the hotel.
    Travel goods tickets etc are not available so please understand.
  • Information on amenity goods

    In our guestrooms we have a yukata robe, toilet, bath towel, face towel, toothbrush, razor, shower cap, cotton, swab, hair brush, hair dryerContinue reading
  • Wheelchair lending

    We are leasing a wheelchair for those who wish.
    As there are limited numbers, I think that you can let me know at the time of reservation.
  • Is there a cancellation fee?

    The cancellation fee will be applied 3 days in advance.Three days in advance, it is 20% of the room charge, 30% two days ago, 50% the previoContinue reading
  • Until when you order another dish ...What?

    The hotel accepts custom dish until 18 o'clock on the day.When checking in, we have handed over the in-facility guide map and the separate oContinue reading
  • I'd like to take pets ...

    We accompany you with pets at our hotel.I'm sorry.There are shops that hold pets nearby, so please contact us by phone when making your reseContinue reading
  • Can I enter a large public bath anytime?

    There are one large bathhouse for both men and women, so that you can enter at any time.
    It became a replacement system, from 14 o'clock to Continue reading
  • How many room can I eat in a room?

    The meal in the room depends on the room type, but if it is 21 square meters on the street side, up to seven people is fine.With sea side 18Continue reading
  • What do you do with allergies and foods weak?

    If you are not good at fish dishes, shellfish etc, you can change to meat dishes if you can inquire by telephone at the time of reservation.Continue reading
  • Is there a curfew?

    Because the hotel has a night front desk, there is no thing that the entrance is closed even if you go out.I hope you enjoy the city of Ito Continue reading
  • Dinner for children · What is the breakfast meal?

    Children (for young children ~ elementary school students for lower grades) are popular with children's dishes such as omelette and Hamburg.Continue reading
  • When will you reserve a private bath?

    You can make a reservation after being checked in, but it may not be available at the time you wish.
    After making a reservation, I recommendContinue reading
  • I would like to make a reservation for the private bath after the second time ...

    I would like to serve more and more to the reception desk at the reception on or after pm 6: 00.
    After 2nd it is 2,100 yen for 45 minutes.
  • Summer Vacation≪Q-1≫Tell me the available time of the parking lot.

    A) You can use it free of charge until lunch on the day of check-out from lunch the day the customer is checked in.Please leave the key to tContinue reading
  • Summer Vacation≪Q-2≫Is bathing after checkout ...?

    A) It is possible for 1,000 yen per person.However, cleaning time may be refused.
  • Summer Vacation≪Q-3≫When sudden injury or illness ...

    A) We have simple medicine at the front desk.Affordable pharmacies such as children's diapers and cooling seats are located approximately 7 Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.